Support
What is a support case?
A support case is a query about a general topic, installation, upgrade, incident, or product suggestion.
1 – Opening a support case
To open a support case, log in to the
Support Portal
Go to the support menu and select the most relevant option.
Support Portal
Go to the support menu and select the most relevant option.
2 – Process and monitoring
Queries are handled as Cases, that have different stages. You will receive notifications to keep you informed of its progress.
3 – Closure
When the case has been processed, a notification of closure is sent. Closed cases are saved for future reference in the
